Parts Director – RV Industry
Traveland RV is seeking an experienced Parts Director to provide leadership, direction and strategic oversight for our Parts operations across our Dealership Group. This role works closely and primarily with the Service Director to ensure strong alignment between Parts and Service operations, with a shared focus on improving efficiency, profitability, inventory performance, tech support, and customer service. The preferred home base for this position is Langley BC; however, we will consider strong candidates located in other cities. Regular travel between Traveland RV locations is an important requirement for this role. The ideal candidate will bring signnificant Parts Management experience, strong business and financial acumen, and a proven ability to develop teams and improve Parts department performance. Direct RV experience is preferred, but experienced Parts leaders from automotive, powersports, marine, heavy-duty, agriculture or other dealership environments are encouraged to apply.
Key Responsibilities - Multi Location Leadership
Provide leadership, coaching and direction to Parts Managers across all Traveland RV locations
Work closely with the Service Director to ensure Parts and Service departments operate efficiently
Oversee Parts operations, inventory management and departmental performance
Establish consistent Parts department policies, procedures, and processes across all locations
Participate in the recruitment, interviewing, training and development of Parts Managers
Identify staffing, training and development needs and provide coaching and support to department leaders
Parts & Service Collaboration
Ensure Parts departments effectively support Service department requirements and tech productivity
Monitor parts availability and identify opportunities to reduce service delays caused by parts shortages, backorders or ordering issues
Work with Service leadership to improve communication, workflow and processes between both departments
Establish consistent processes for managing internal parts orders, special orders and back orders
Identify opportunities to improve gross profit and efficiency through stronger Parts and Service coordination
Support a consistent customer experience from the initial service visit through parts ordering, repair and completion
Inventory & Purchasing
Establish and monitor appropriate inventory levels based on sales history, service requirements, seasonality and local market needs
Monitor aging inventory, turnover, obsolescence, stocking practices and overall inventory practices
Review and approve inventory adjustments, write-offs and obsolete inventory
Assist Parts Managers with yearly inventory counts and ensure effective inventory controls are maintained throughout the year
Develop and maintain strong relationships with manufactures, distributors and suppliers
Coordinate purchasing opportunities and negotiate pricing, discounts, terms and programs with key vendors
Monitor freight, shipping and receiving processes and identify opportunities to improve processes
Monitor special orders, backorders and outstanding customer & service parts orders
Financial & Operational Performance
Review monthly financial and operational results and work with Parts Managers to address areas of concern and identify areas for improvement
Analyze Parts departments performance metrics including sales, pross profit, margins, inventory turns and expenses
Compline and analyze management reports and develop action plans based on results
Demonstrate a consistent focus on improving Parts sales, Gross Profits, inventory performance and operational efficiency
Customer Experience
Review parts departmental layouts, merchandizing and product presentation and recommend improvements to enhance customer experience
Coordinate Parts-related promotions, programs and sales initiatives across the dealership group
Promote consistent customer service standards throughout all Traveland Parts departments
Leadership & Industry Representation
Attend industry trade shows, supplier meetings, and other events as required
Stay informed on industry trends, supplier programs, product developments and best practices
Provide regular reporting on Parts departmental performance, opportunities and areas on concern to senior leadership
Qualifications & Experience
Proven experience leading and developing Parts teams
Previous multi-locations, regional or group-level management experience
Direct RV Parts experience is preferred
Strong financial and analytical skills, with the ability to understand and act on departmental reporting
Excellent leadership, communication and interpersonal skills
Excellent organizational and time management skills
Strong negotiation and vendor management abilities
Willingness and ability to travel regularly between Traveland RV dealerships
What We Offer
Competitive compensation based on experience and qualifications
Canada Life Benefits
RRSP Matching
Catered Staff Lunches - Monthly
Annual Staff Incentive Mexico Trip
About Us
Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC, Kelowna BC, Duncan BC, Nanoose Bay BC, Airdrie AB, Edmonton AB, Grande Prairie AB, Saskatoon SK, Watrous SK, and Weyburn Sk.
Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.
We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.
Traveland RV is family owned and operated.
Come visit Traveland RV Supercentres or contact us today!
